Onboarding Engineer - Remote

We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM / Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.

🔧 Key Responsibilities

🔐 Client Onboarding & Implementation :

• Lead the technical onboarding process for new customers, from initial kick-off to full operational status.
• Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake.
• Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.

🕵️‍♂️ System Administration & Troubleshooting :

👥 Security Advisory & Customer Success :

Requirements

💼 Experience :

🔧 Technical Skills :

🤝 Soft Skills :

Benefits

🚀 Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.

🏢 On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.

💡 Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.

📈 Ownership Mindset – Benefit from our ESOP program and grow with COGNNA's success.

🤝 Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.