Lead Collection Strategy- Micro-finance

Job Description

• The Role will support the development, optimization, and execution of collections strategies across Unsecured Products.
• This role is integral in managing vendor and employee incentives, tracking customer communication effectiveness, refining collection models, and creating insightful dashboards for performance monitoring.
• The position will collaborate closely with the Business Intelligence team and other stakeholders to enhance collections efficiency and ensure the continuous improvement of recovery processes.
• Develop and implement digital communication strategies (e.g., SMS, email, automated calls) for effective customer engagement during the collections process.
• Work closely with the Business Intelligence (BI) team to fine-tune and enhance collections models, integrating data-driven insights to improve recovery processes.
• Identify opportunities for process improvement in collections operations and leverage new technologies or strategies to enhance recovery efforts.
• Assist in the development and execution of various collections strategies, working closely with cross-functional teams to ensure alignment with business goals.
• Continuously assess the effectiveness of existing collections tactics and recommend improvements to reduce non-performing assets (NPAs) and increase recovery rates.
• Regularly evaluate vendor performance to ensure targets are met and recommend adjustments to incentive structures to drive better results.

The Successful Applicant

• 0 to 15 years of experience in handling the secured / unsecured / MFI product collection strategy
• Experience with regulatory reporting, particularly in the context of NBFCs in India (e.g., Bureau reporting for OTS, suit cases).
• Familiarity with collections MIS
• Knowledge of India's regulatory framework related to collections, such as RBI guidelines and other compliance requirements for NBFCs.
• Prior working knowledge with Large Data especially with NBFCs

What's on Offer

Opportunity to be a part of a leading NBFC.