Delivery Manager

Job Title : Global Delivery Manager

Location : Chennai

Role Overview

We are seeking a

Global Delivery Manager

with strong experience in

IT Services

and

IT Consulting

delivery environments. The ideal candidate will be a

go-getter

with hands-on leadership experience managing

global client engagements —particularly across the

US and international markets —and a proven record of driving

high CSAT (Customer Satisfaction) scores .

This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams.

Key Responsibilities

Lead and manage end-to-end global delivery operations across multiple regions (US, Europe, and Asia).

Drive consistent achievement of

CSAT, SLA, and delivery excellence metrics .

Manage client relationships within the

IT Services and Consulting

domain, ensuring high satisfaction and retention.

Lead delivery governance, risk management, and performance reporting.

Build, mentor, and inspire global delivery teams to deliver high-quality outcomes.

Collaborate with sales, pre-sales, and account management teams for solutioning and new business support.

Implement best practices for delivery frameworks, methodologies, and process optimization.

Handle client escalations proactively, ensuring timely and effective resolution.

Continuously identify areas for innovation, automation, and operational improvements.

Required Skills & Qualifications

20+ years

of proven experience in

IT Service Delivery

or

Program Management within the

IT Services / Consulting

industry.

Hands-on experience managing

US and global clients

across multiple time zones.

Strong expertise in

service delivery governance, SLA management, and customer satisfaction improvement .

Demonstrated ability to lead large, distributed technical and functional teams.

Proven track record in maintaining or improving

CSAT and delivery performance metrics .

Excellent communication, analytical, and stakeholder management skills.

Exposure to

Cloud, ERP (IFS, SAP, ServiceNow) , or

Managed Services

preferred.

PMP, ITIL, or similar certification is an advantage.

Who You Are

go-getter

with a proactive and customer-first mindset.

strategic leader

who balances operational delivery with client success.

collaborative communicator

who can influence across cultures and levels.

data-driven decision-maker

who thrives in fast-paced global environments.