Customer Support Specialist – Luxury Jewelry Brand | Remote (WFH)

🌟 Customer Support Specialist

📍Remote | Full-Time | Up to ₹10 LPA | EST Hours

💎 6–10 Years Experience | https : / / renaissancejewel.com /

✨ About Renaissance Jewel

At Renaissance Jewel , we’re redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom necklaces, our pieces are crafted to perfection and built around individual stories. We're not just selling jewelry — we’re curating unforgettable experiences.

As we expand globally, we're building a world-class Customer Support & Sales Team to match our growing clientele. If you’re a relationship-driven professional with a flair for service and sales, this is your chance to shine.

💼 Your Role : Sales &Customer Support Specialist

Are you someone who can turn customer conversations into meaningful relationships? Do you love solving problems while spotting sales opportunities? Join us as a Customer Support Specialist , where you'll combine exceptional service with consultative selling to enhance every customer interaction.

• 🛠️ What You'll Do
• 💬 Handle inbound calls & live chats with professionalism and empathy
• 💎 Guide customers through product info, orders, returns & after-sales care
• 🚀 Spot and act on upselling opportunities during conversations
• ✅ Maintain high CSAT and meet SLA targets
• 🧠 Accurately log all customer interactions via CRM systems
• 🤝 Collaborate with internal teams (Sales, Logistics, Design) to resolve issues
• 👥 Mentor junior teammates and help shape a high-performance support culture

What We Are Looking For

💰 Perks And Benefits