Technical Support Engineer

Company Description

Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and efficient cloud environments for organizations across IT, SaaS, education, healthcare, retail, and BFSI sectors. From cloud migrations to Zero Trust security implementations, Cyvica delivers advanced technical solutions backed by a strong focus on operational excellence and cyber resilience. Our team of experts is dedicated to enabling a seamless and secure digital transformation journey for our clients.

Role Description

We are hiring a full-time Technical Support Engineer to join our team remotely.

In this role, you will provide technical assistance and troubleshooting for cloud and security services, including Microsoft 365, Azure, Intune, and endpoint security solutions. You will support clients through issue diagnosis, resolution, configuration assistance, and proactive system monitoring. You will collaborate with cross-functional teams to ensure smooth implementation and ongoing support of Cyvica’s cloud and cybersecurity solutions.

We Are Looking For

• Strong understanding of Microsoft 365, Azure, Windows OS, and networking concepts
• Good troubleshooting and problem-solving capabilities
• Ability to communicate clearly with both technical and non-technical users
• Experience handling service tickets, incidents, and escalations
• Ability to work independently and prioritize multiple issues
• Customer-first attitude with strong ownership and accountability

Key Responsibilities

Good to Have

Growth & Opportunities

Work Mode & Schedule

What We Offer

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Interested candidates can send their CV to :