Senior Implementation Manager

Role : Senior Implementation Manager

About Sutra.AI

Sutra.AI is a rapidly scaling AI Enterprise SaaS platform powering data-to-decision transformations for mid-market and enterprise clients.

As we expand our delivery footprint, we’re seeking a Senior Implementation Manager who can elevate Sutra’s implementation workflows into a repeatable, productized delivery engine .

The Implementation Leader will own the operational excellence of all AI solution deployments - from data readiness and environment setup to model rollout and go-live assurance .

This is a senior execution leadership role that ensures our technical delivery remains world-class, predictable, and scalable .

You will lead a team of Implementation Managers and cross-functional contributors , partnering closely with Product, AI Engineering, and Value Enablement to turn every customer implementation into a success story and reusable product pattern .

You will report to the Head of Delivery with a dotted line to the CAIO , and be an integral part of Sutra’s Product Leadership Council .

Why This Role Matters

The success of Sutra.AI’s product depends on the precision of its implementation .

This is a remote, detail-heavy execution role focused on managing the technical workflows involved in building AI-powered applications for our customers.

You will not be responsible for high-level strategy , executive relationship management , or value communication - your job is to run the technical implementation playbook with precision so that our AI apps are shipped successfully and on schedule .

Must-Have Qualifications

• 5+ years of technical project management experience, ideally in AI, data, or software development projects.
• Proven ability to run delivery projects with remote teams and distributed stakeholders.
• Familiarity with cloud deployment, data pipelines, APIs, and AI / ML workflows (you don’t need to build, but you should understand dependencies).
• Experience working in agile or semi-agile environments .
• Strong communication skills - especially written updates, project tracking, and structured documentation.
• Highly organized with an ownership mindset - you keep things moving and follow through rigorously.

Required Experience Specifics

Key Responsibilities

1. Delivery Excellence and Workflow Ownership

2. Productization of Delivery Workflows

3. Customer Implementation Leadership

4. People and Process Leadership

5. Metrics, Reporting, and Governance

6. Cross-Functional Collaboration

Competencies

Success Metrics

10% Escalation Rate per Quarter

24 hours for blockers

Role Logistics

Location : Remote / Bhopal / Noida

Reporting Structure :

Cadence & Collaboration