Client Success Manager

Role : Key Account Manager

Salary Bracket : INR 7LPA+

Location : Mumbai (Candidate should be based out of Mumbai)

Job Type : Remote

About Strobe Works :

We are an independent creative agency helping brand improve their recall value through storytelling & experiential marketing campaigns across platforms. Strobe Works specializes in the luxury hospitality domain working with International brands such as Marriott, Hilton, IHG, Radisson, Hyatt, Leela and AccorHotels.

Job Summary

With a clear understanding of the clients business and creative mindset, the Key Account Manager chalks out a clear marketing & and advertising roadmap for our key clients. Responsible for leading a team of Account Executives, the Key Account Manager needs to ensure high customer satisfaction levels and retention of business.

Responsibilities and Duties

• Develop Marketing & Advertising blueprints for key accounts (Quarterly)
• Co-develop positioning campaigns with the Creative Head
• Create Campaign Concept Notes
• Lead & Monitor Account Executives
• Conduct monthly "Best Practices" training sessions
• Conduct monthly internal review sessions on key accounts with the creative team, studios, social media, performance and ORM
• Create sound Account Management processes
• Lead monthly client satisfaction calls & improvise as required
• Be the face of the agency for the client
• Develop & submit campaign impact reports
• Work on creative pitches along with the creative head
• Identify Account Mining opportunities to strengthen revenue per account

Required Experience, Skills and Qualifications

(As we work in the luxury hospitality segment, you get to experience the best hotels and resorts)

Education & Training

Reports to the "Account Director"