L1 and L2 Firewall Support Engineer (Firewall)

Job Summary

The L1 and L2 Firewall Support Engineer will provide technical support, troubleshoot, and maintain Sophos and Fortinet firewall systems, ensuring optimal performance and security. Candidates must have at least 2 years of hands-on firewall experience.

Key Responsibilities

L1 Support Engineer :

• Monitor and maintain Sophos and Fortinet firewalls for performance and security.
• Resolve L1 support tickets for connectivity, access policies, and basic configurations.
• Analyze firewall logs and escalate complex issues to L2 engineers.
• Assist in managing user access, VPNs, and firewall rules.
• Document configurations and incident reports.
• Provide professional support to stakeholders.

L2 Support Engineer (Includes L1 Duties) :

Required Qualifications and Skills

Skills Required

Fortinet, Network Security, Vpn Configuration