Customer Relations Manager

About us : MJ Global is a leading player in the Paper Packaging sector in India and serves clients across sectors including QSR, Fast Moving Consumer Goods (FMCG), Food & Beverages, Pharmaceuticals, Electronic Goods, Retail, E-Commerce, Textile, Cosmetics, Writing Instruments and Footwear.

The company's product range includes Mono-Cartons, Corrugated Cartons, Rigid Boxes, Bags, Wrappers, Cups, Bowls etc. The company is serving clients in India and also exporting packaging to markets in South East Asia and Africa. The company has received multiple awards from industry bodies and clients for innovation and manufacturing excellence. 4 Manufacturing locations across Noida, Dadri, Greater Noida and Baddi (Himachal Pradesh)

Work Model : Onsite

Location : Noida, India

Workdays : Monday to Saturday

Working Hours : 9 : 30 AM - 7 : 00 PM

Experience : 7 - 8 years

Budget : 9 - 10 LPA

Role Overview : We are looking for an experienced Customer Relationship Manager to manage client accounts, strengthen relationships, and ensure smooth coordination between clients and internal teams. The ideal candidate will be proactive, organized, and capable of delivering high-quality client service in a fast-paced manufacturing environment.

Key Responsibilities

Act as the primary point of contact for clients regarding orders, updates, queries, and issue resolution.

Coordinate with internal teams (production, operations, sales, logistics) to ensure smooth order execution.

Track client projects, maintain accurate records, and prepare periodic MIS / reports for management.

Anticipate client needs, suggest solutions, and escalate challenges to ensure timely resolution.

Support onboarding of new clients and help integrate them smoothly into workflows.

Maintain strong client relationships and contribute to long-term retention.

Visit MJ Global’s plants as required to coordinate on client projects.

Collaborate with Supply Chain and Production teams for material and production planning.

Responsible for complete cycle from Client PO to Payment Collection including monitoring RM & FG levels maintained for the client.

KPI will be Quarterly growth in revenue from clients, addition of new SKU’s, new developments etc. and ensuring no slow moving RM & FG

Tracking key metrics like OTIF, NPS etc.

Personal Car / Bike is a must.

Qualifications & Experience

7-8 years of experience in customer relationship management, client servicing, or account management , preferably in manufacturing, packaging, or a fast-paced operations environment.

Excellent communication skills in English and Hindi.

Proactive, organized, and detail-oriented with strong problem-solving skills.

Proficiency in Microsoft Office, Google Workspace, MIS, and ERP systems.

Ability to understand client requirements, provide actionable insights, and maintain high service standards.

Strong numerical and analytical skills, particularly in Microsoft Excel.