Application Support Engineer

About us :

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities. Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Role Overview :

We are looking for an enthusiastic and detail-oriented Application Support Engineer to provide first-level support for both internal and client-facing applications. The role involves monitoring systems, troubleshooting technical issues, and coordinating with cross-functional teams to ensure smooth application performance and uptime.

Key Responsibilities :

• Provide first-level support for internal and customer-facing applications.
• Monitor system alerts, logs, and dashboards to ensure application stability and availability.
• Troubleshoot and resolve basic issues related to applications, servers, or databases.
• Escalate unresolved incidents to senior engineers following defined escalation protocols.
• Document issues, resolutions, and standard operating procedures (SOPs).
• Collaborate with technical and functional teams for efficient issue resolution.
• Participate in shift operations or on-call rotations, as required.
• Learn and apply ITIL-based processes including Incident, Problem, and Change Management.

Skills & Qualifications :

Preferred / Nice to Have :

Why Join Us?