Counselor [15h Left]

Job Title : Counsellor / Associate

Location : New Delhi

CTC : 4.5LPA to 5.5LPA(hike will be given basis your present / last drawn ctc)

Travel Requirement : Regular travel as part of job responsibilities

Qualifications & Experience :

Applicants must have a Bachelor’s degree and more than two years of work experience in a similar capacity.

Duties and Responsibilities

The role includes, but is not limited to :

• To counsel / interact with professionals in a consultative manner.
• To counsel individuals to understand their personal and social challenges affecting their career progression and advise them on how to succeed through upskilling.
• To develop, maintain and apply a high-level knowledge of programs and processes from entry requirements to program details, guiding them from the application to enrolment in the program (face to face, over the telephone, online)
• To record all information and interactions in CRM software on an ongoing basis.
• To ensure targets are met as set by the management.
• To ensure timely follow up of inquiries and replying of emails in a professional manner.
• To ensure data generated from various activities is maintained in a professional manner in the CRM software.
• To ensure activities comply with legal and ethical standards.
• To manage all the administrative activities.
• To support manager in events, information sessions & member meets.
• To build relationship of trust and respect with clients.

Required Skills & Competencies

The ideal candidate must demonstrate proficiency in :