Designation : Quality Analyst Cum Training Location : Jasola District Centre, Delhi
Company Website :
Key Responsibilities :
Design, develop and conduct product, process, and sales training.
Create a continuous learning plan to train sales teams on power talking lines, managing scripts and brand messaging.
Conduct soft skills training with a focus on English Grammar and spoken English.
Prepare monthly training calendars.
Work closely with the teams to identify process gaps and run focused training sessions to upskill the teams.
Create a plan for regular certification and customized refresher training modules as per requirement across teams and offices.
Hands on knowledge of new training methodologies / techniques.
Work closely with the cross function teams.
Required Skill Set :
3 – 4 years of experience in the call center industry with hands on Sales & Soft Skills training experience.
Excellent communication and presentation skills in English.
Smart, presentable, and extremely confident.
Strong analytical skills and ability to plan, develop and implement new training strategies.
Quality Analyst • Narela, Delhi, India