AWS Technical Consultant

Hi Im Debin Dennis your Recruiter and guide to joining CSG! Were excited to learn more about you and introduce you to a role where youll help shape exceptional customer experiences.

Were looking for a CX Technical Consultant who will be instrumental in implementing configuring and supporting high-value customer engagement solutions across CSGs global client base. This role requires a strong technical foundation collaborative mindset and a passion for driving results through thoughtful configuration testing and optimization.

Key Areas of Responsibility

Solution Implementation & Configuration

Work directly with clients to gather and validate technical requirements.

Configure CX platform components to align with business goals and technical specifications.

Design and execute integration test plans event triggers and user workflows.

Validate data flows APIs and system behavior across touchpoints.

Troubleshoot resolve and document defects during implementation phases.

Performance Analysis & Optimization

Analyze logs usage data and performance metrics to identify issues and improvement areas.

Support customer operations in performing root cause analysis for performance incidents.

Collaborate with internal teams to recommend system enhancements or configuration changes.

Change Request Documentation

Translate customer requests into detailed technical design documents.

Review and finalize designs with stakeholders and maintain technical repositories.

Technical Enablement & Support

Assist in developing training materials technical guides and FAQs.

Participate in partner onboarding and training sessions.

Act as a technical point-of-contact for implementation partners.

Quality Assurance & Deployment

Collaborate with QA teams to ensure smooth system validation.

Participate in structured release plans and provide post-deployment support.

Validate testing results and confirm performance benchmarks are met.

Preferred Qualifications

Bachelors degree in Computer Science Information Technology or related field.

5 years of experience in technical consulting solution configuration or CX platform implementation.

Hands-on experience with customer engagement technologies and SaaS platforms.

Strong understanding of API integrations event-based systems and workflow engines.

Familiarity with agile project delivery and test-driven development methodologies.

Exceptional documentation and communication skills for both technical and non-technical audiences.

Our Guiding Principles

Impact : Always help and empower otherswhether theyre colleagues or customers.

Integrity : Do whats right for our customers and our people while being authentic.

Inspiration : Be bold in the way you think and passionate in what you do. Dont be afraid to fail forward.

CSGer Perks & Benefits

Flexible work options remote hybrid or in-office

Employee Belonging Groups

Medical Dental and Vision insurance

Paid Vacation Volunteer and Holiday Time Off

Career development wellness resources and more!

Accessibility at CSG

If you need special assistance due to a disability or accommodation during any part of the application process please contact us at 1 or

Our Story

At CSG we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service we help the worlds biggest brands solve their toughest challenges. Our peopleCSGersare authentic fearless and committed to building a better future.

Location(s) : Accommodation :

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and / or testing processes.

Our Guiding Principles :

Impact : Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity : Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration : Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story :

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience :

Contract

Key Skills

Apparel Merchandising,Evening,Learning Management System,Body Care,Marketing & Branding

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 431 - 7440