Talent.com
No longer accepting applications
Engagement Manager

Engagement Manager

QuantiphiKakinada, IN
6 days ago
Job description

Role Overview :

The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.

Required Skills & Experience

  • Excellent communication, interpersonal and managerial skills
  • Must be open to work in a 24x7 model, to support global customers across time zones.

Expertise in :

  • GCP Core Platform Services (Compute, Storage, Networking, IAM)
  • GCP Core Data Services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker)
  • DevOps & Automation (Terraform, Cloud Build, CI / CD Pipelines)

    • Key Responsibilities

    1. Customer Engagement & Governance

  • Serve as the primary customer interface for GCP managed services covering both platform and data operations.
  • Conduct regular governance meetings (weekly / monthly / quarterly) to review service performance, SLA compliance, and improvement initiatives.
  • Manage escalations effectively, ensuring transparent and timely communication with stakeholders.
  • Build and maintain strong, trusted relationships with customer technical and business teams.
  • Ensure service delivery aligns with contractual commitments and customer business needs.

    • 2. Service Delivery Oversight

  • Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker, etc.).
  • Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards.
  • Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions.
  • Ensure compliance with security, governance, and FinOps practices within GCP environments.
  • Collaborate with L2 / L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations.
  • Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations.

    • 3. Financial and Contract Management

  • Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation.
  • Support contract review & renewals, scope alignment & expansions of managed services cost with business growth.
  • Drive FinOps initiatives for cost visibility and optimization across GCP services.

    • 4. Continuous Improvement & Transformation

  • Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite).
  • Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation.
  • Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI / CD efficiency.

    • 5. Team Leadership & Coordination

  • Coordinate service delivery across onshore / offshore teams, ensuring continuous coverage and operational excellence.
  • Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations.
  • Foster a culture of proactive problem-solving, technical innovation, and accountability.
    • Create a job alert for this search

    Engagement Manager • Kakinada, IN

    Related jobs
    • Promoted
    • New!
    Intrapreneur (Business Manager, Operations & Growth)

    Intrapreneur (Business Manager, Operations & Growth)

    Aathvankakinada, andhra pradesh, in
    Played by top business people & investors.Kickstarter launch coming soon.You’ll work directly with the founders to keep operations sharp, generate leads, and set high-value meetings.Lead generation...Show moreLast updated: 14 hours ago
    • Promoted
    Lead – People Operations

    Lead – People Operations

    Chargebeekakinada, andhra pradesh, in
    Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses.Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to ...Show moreLast updated: 12 days ago
    • Promoted
    Business Development Manager (US Staffing Services)

    Business Development Manager (US Staffing Services)

    Integration International Inc.Kakinada, IN
    Only candidates with proven experience in.Direct clients / MSP Experience.Applicants from other industries are requested. A brief introduction about our company.Integration InfoTech India P Ltd.We a...Show moreLast updated: 30+ days ago
    • Promoted
    Affiliate & Retention Manager (iGaming)

    Affiliate & Retention Manager (iGaming)

    Valor.PartnersKakinada, IN
    We are looking for a specialist who can combine partner management with player retention.A strong understanding of the iGaming market, analytics, and effective communication is essential.Gaming in ...Show moreLast updated: 6 days ago
    • Promoted
    Community Growth Manager | Campus

    Community Growth Manager | Campus

    AtivesKakinada, IN
    Atives in your assigned city and work to.Atives platform and become part of India’s largest creative community.Across India (Top Cities : Mumbai, Delhi NCR, Bangalore, Pune, Hyderabad, Chennai).Fixe...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Chief of Staff Associate

    Chief of Staff Associate

    Magma Digital VenturesKakinada, IN
    Work is changing at a pace we’ve never seen before.As AI and new technologies reset entire industries, the real edge for companies and individuals is the ability to learn, adapt, and upgrade skills...Show moreLast updated: 15 hours ago
    • Promoted
    Email Marketing Manager

    Email Marketing Manager

    Pixiskakinada, andhra pradesh, in
    Pixis is a global AI technology company transforming how brands plan, create, and optimize marketing.Our flagship marketing operating system, Prism, sits at the core of the Pixis platform, using AI...Show moreLast updated: 15 days ago
    • Promoted
    Manager Partnerships & Alliances

    Manager Partnerships & Alliances

    National Road Safety MissionKakinada, IN
    Hiring : Manager – Partnerships & Alliances (2–5 Years).Gurugram (Onsite / Work from Office).National Road Safety Mission (NRSM). India’s largest structured road-safety education program for children &...Show moreLast updated: 6 days ago
    • Promoted
    Growth Marketer

    Growth Marketer

    GleantapKakinada, IN
    Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
    • Promoted
    WMS Implementation Manager

    WMS Implementation Manager

    Globus LogisticsKakinada, IN
    Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 30+ days ago
    • Promoted
    Revenue Operations Manager

    Revenue Operations Manager

    XshoreKakinada, IN
    We are seeking a data-driven and process-oriented.Revenue Operations Manager (RevOps Manager).CRM and email automation initiatives at Xshore. This role is at the heart of our go-to-market operations...Show moreLast updated: 10 days ago
    • Promoted
    Digital Growth Associate (Advertiser Relations)

    Digital Growth Associate (Advertiser Relations)

    Seize The Ads Pvt Ltd.kakinada, andhra pradesh, in
    Location : Indore (On-site preferred) | Remote candidates with relevant exposure may apply.Experience : 0–2 Years (Freshers welcome). At Seize The Ads, we’re building a global performance marketing ec...Show moreLast updated: 13 days ago
    • Promoted
    Manager - Mobile Campaign Delivery

    Manager - Mobile Campaign Delivery

    APPUPKakinada, IN
    APPUP is one of the rapidly growing ad-network in APAC, LATAM & MENA regions, with 500+ direct advertisers across the globe and 5000+ publishers, looking for an Affiliate Manager.Global ) to join o...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Wealth Manager

    Wealth Manager

    fydaakakinada, andhra pradesh, in
    Fydaa (unit of Multistrato Capital Advisors Private Limited) is a wealth-inclusive Bharat initiative to make a difference in our client’s lives and financial well-being. We are looking for Qualified...Show moreLast updated: 14 hours ago
    • Promoted
    Placement Operations Manager

    Placement Operations Manager

    NxtWaveKakinada, IN
    As a leading EdTech company specializing in 4.Placement Operations Manager to join our team.This key role involves overseeing the efficient coordination of the Interview Process and ensuring succes...Show moreLast updated: 2 days ago
    • Promoted
    Business Development Partner (Commission-Based)

    Business Development Partner (Commission-Based)

    im24x7 Delta Solutions FZCOKakinada, IN
    AI, Cloud, Mobile, and Web Engineering.Business Development Professionals.Commission-Based or Partnership Model.This is an entrepreneurial opportunity to work directly with our leadership team and ...Show moreLast updated: 10 days ago
    • Promoted
    Acquisition Manager

    Acquisition Manager

    Motilal Oswal Financial Services LtdKakinada, IN
    The Relationship Manager will be responsible for bringing their existing clients (Affluent & Super Affluent) and building a strong client book. Maintaining client relationships and generate AUM from...Show moreLast updated: 5 days ago
    • Promoted
    Employee Relations (ER) Shift Lead

    Employee Relations (ER) Shift Lead

    Tata ElectronicsKakinada, IN
    Tata Electronics is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly and Test, Semi...Show moreLast updated: 14 days ago