Senior Principal Engineer – Java / Node.js / Angular

We’re Hiring : Application Support Professionals (Multiple Roles)

Experience Range : 5–20 Years

Work Mode : Remote / Hybrid

Shift : 6 : 30 PM – 3 : 30 AM (where applicable)

About Us

We are looking for talented and proactive professionals to join our Application Support team . Openings are available at both mid-level and managerial levels. Whether you are an experienced L1 Support Analyst looking to grow your expertise, or a seasoned Support Manager ready to lead enterprise-scale operations, this is an opportunity to make a real impact in a dynamic, fast-paced environment.

Open Positions

🧩 1. L1 Support Analyst

Experience : 5–8 Years

Location : Remote

Shift : 6 : 30 PM – 3 : 30 AM

Role Overview :

As an L1 Support Analyst, you will be the first line of defense in managing production support issues, raising service requests, and ensuring smooth day-to-day operations. You’ll work closely with the Application Manager and business users to ensure timely resolution and quality service delivery.

Key Responsibilities :

• Raise and track Service Requests to capture business user requirements.
• Monitor, log, and resolve production issues while coordinating with technical teams.
• Perform Root Cause Analysis (RCA) and create incident summaries.
• Generate reports and dashboards using ServiceNow and related tools.
• Maintain strong client communication and ensure stakeholder satisfaction.
• Possess good business understanding of Finance & Accounting (F&A) or similar domains.

Required Skills :

🧭 2. Support Manager – Application Production Support

Experience : 14–20 Years

Location : Hybrid

Role Overview :

We’re seeking a tenured, hands-on Support Manager to lead enterprise-level production support operations. You’ll be responsible for governance, team leadership, and service excellence across multiple applications using the Microsoft technology stack and Azure cloud services .

Key Responsibilities :

Required Skills & Experience :

💼 Why Join Us