Analyst - Application Life Cycle

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time IT Autopilot & SOE Imaging Specialist in our dynamic team based in Bangalore we’re looking for?

JOB PURPOSE :

Reporting to the EUC Imaging and Apps Manager, you will be in charge of maintaining Application Packaging life cycle activities across Alstom.

Experience in the design and deployment of the following technologies : SCCM / MECM, Microsoft Windows 11, Enterprise Mobility + Intune, Autopilot.

Key Responsibilities & Accountabilities :

• Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies
• Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 11,10 and MAC OS
• Supports the development and verification of test methods in support of all applications
• Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan
• Should be good in troubleshooting package creation and deployment related issues and provide analysis and quick resolution
• Should be able to handle test and release of applications
• Should have a good knowledge in Software distribution using SCCM & Intune
• Should have practical Experience working under hybrid and complex device Environment
• Technical and Professional Expertise Ability to Package, Stage and Deploy application using SCCM / Intune
• Monitor the SNOW ticket queues, troubleshoot and resolve tickets part of L3 Team
• Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
• Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with vendors, business, IT partners, and other stakeholders for Application management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Flexibility in managing global processes and being available on-call for emergency situations at all times
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written
• Have efficient time management, attention to detail and critical thinking skills

PROFILE  :

To be considered for this role, candidate need to demonstrate the following skills experience and attributes :

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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