Sr Analyst- Finance Operations

Job Description

Ensures that the company converts revenue to cash by managing and collecting on accounts receivable (AR) portfolio. Manages collection processes, ensures compliance with company policy and legal requirements, and assures process quality. Maintains on-going relationships with high-value customers and sales organizations. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Responsibilities may include the following depending upon job level :

• Effectively apply trained collection strategies;
• Build a close relationship with a portfolio of assigned customers (by phone and email);
• Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;
• Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
• Document actions taken and determine future collection steps in a centralized system;
• Identify delays due to disputes;
• Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;
• Establish international relationships with departments in Organization worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;
• Recognize trends for nonpayment and resolve issues by engaging internal partners;
• Analyze at-risk customers and recommend account strategies to prevent delinquencies;
• Demonstrate sound judgment, prompt follow-up, and timely structured escalations;
• Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;
• Build strong customer relationships to ensure world class Total Customer Experience and win / win outcomes are achieved;
• Lead and participate in local projects that enhance operational efficiencies within Collections organization;
• Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes;
• Train new team members, as required.