L2 Production Support Analyst Finance Ops

We are looking for a reliable and detail-oriented  Operations Analyst L2 Support  to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities.

Responsibilities :

• Job Monitoring & Resolution : Ensure all scheduled jobs run as per defined timelines and efficiently resolve any job failures that occur.
• Incident Management : Monitor production support channels and ServiceNow tickets, ensuring timely resolution or proper routing to the appropriate squad for advanced support.
• L2 Issue Ownership : Take full ownership of L2 support issues, coordinating diligently with relevant teams to drive issues to resolution.
• Month-End Close Support : Actively participate in month-end close activities to ensure smooth and uninterrupted financial operations.
• Stakeholder Communication : Maintain effective communication with key end-users and Subject Matter Experts (SMEs), especially during critical month-end periods.
• Issue Impact Assessment : In case of any issues during month-end, gather crucial impact details such as materiality of the issue, impacted accounts, and affected business processes.
• Escalation & Updates : Provide timely updates and escalations as needed to ensure minimal business disruption during critical operational periods.
• Process Improvement : Contribute to ongoing process improvements and enhance documentation for recurring issues to prevent future occurrences.

Required Skills :

Skills Required

Incident Management, stakeholder communications , Escalation Management, Servicenow, Ticket Management Systems