Infrastructure Manager

Job Title : Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot) Department : End User Computing (EUC) / IT Infrastructure

Job Summary :

We are looking for a detail-oriented and technically proficient Technical Release Manager to lead and coordinate release activities across the Microsoft EUC ecosystem , including Windows OS feature updates , Microsoft 365 , monthly patching , Cloud PC (Windows 365) , Autopilot deployments , and Application Lifecycle Management (ALM) releases.

This role will be central to ensuring successful, secure, and well-governed releases to support both on-premises and cloud-first environments in a modern workplace strategy.

Key Responsibilities :

Release Planning & Governance

Own and manage the full release lifecycle for :

Windows OS Feature Updates (Semi-Annual Channel upgrades, servicing stack updates)

Microsoft 365 Releases (Office apps, Teams, OneDrive, Outlook)

Monthly Patching (Windows OS, M365, third-party apps)

Windows 365 / Cloud PC service updates (image refresh, policy configuration, network policies)

Autopilot Deployment Updates :

Manage configuration profiles, Enrolment status pages, and ESP testing

Coordinate release and validation of Autopilot device profiles and white-glove provisioning

Application Lifecycle Management :

New app rollouts, upgrades, deprecation, and compatibility testing across device estate

Maintain a centralized release calendar , aligning with Microsoft release cadences and internal change windows.

Conduct impact analysis, define success / rollback criteria, and ensure test coverage before go-live.

Execution & Coordination

Lead cross-functional coordination with EUC Engineering, App Owners, Security, Networking, and Support teams.

Plan, schedule, and monitor phased rollouts (Pilot >

Test >

Production).

Ensure all releases comply with Change Management procedures : RFC submission, CAB attendance, stakeholder communication, and user readiness.

Track post-release performance, user impact, and incident trends for continuous improvement.

Automation & Tools

Leverage modern Microsoft tools and platforms for release execution :

Microsoft Intune (Endpoint Manager) , MECM (SCCM) , Autopilot , WUfB

Cloud PC Admin Portal , Windows Update Analytics , Endpoint Analytics

ServiceNow , Jira , Confluence , Power BI for tracking and reporting

Automate patching, application deployments, reporting, and compliance tasks where possible.

Documentation & Communication

Maintain comprehensive release documentation : runbooks, SOPs, rollback plans, FAQs.

Publish regular release notes and internal communications on changes and upcoming releases.

Track and report release KPIs : deployment success rate, rollback instances, ticket volumes, and SLA adherence.

Qualifications & Skills :

5+ years of experience in Release Management, preferably in enterprise Microsoft environments.

Deep technical understanding of :

Windows OS update lifecycle

Microsoft 365 desktop apps and service releases

Windows Autopilot deployment and provisioning

Windows 365 / Cloud PC configuration and user experience

Intune / SCCM / Endpoint Analytics

Familiar with Microsoft update channels (Monthly Enterprise, SAC, Current Channel).

Experience with application packaging , version control, deployment testing, and ALM tools.

Familiarity with ITIL release / change management, governance, and incident response processes.

Strong scripting / automation knowledge (PowerShell is a plus).

Preferred Certifications :

Microsoft Certified : Endpoint Administrator Associate

Microsoft Certified : Modern Desktop Administrator Associate

Microsoft Certified : Windows 365 Fundamentals / Azure Administrator Associate

ITIL v4 Foundation

PMP / Agile / SAFe Certifications (Optional)

Key Attributes :

Strong coordination and multitasking capabilities

Excellent communication with both technical and business stakeholders

Highly organized, process-driven, and analytical

Proactive problem-solver with a focus on minimizing risk and downtime

Comfortable in hybrid and fast-evolving enterprise IT environments