Expert Client Service Specialist

As a contractor, you will work closely with our Client Service Operations team.

This is a remote-first opportunity that allows you to accelerate your career from anywhere. Travel to our office may be required based on business needs or for company / team events

Key Responsibilities :

• Support Account Managers in managing ongoing projects by providing expertise and guidance.
• Handle client queries in Japanese, translating and updating internal teams in English for seamless communication.
• Develop strong client relationships by understanding their needs and offering tailored service options.
• Prepare accurate and timely quotations and manage invoice submissions according to contracts.
• Effectively understand and convey customer expectations to the team, mitigating risks and miscommunications.
• Identify and implement improvements in services, processes, and systems.

Requirements :