Department Manager
ConfidentialHyderabad / Secunderabad, Telangana, India11 days ago
Job descriptionBachelor's degree in Fashion, Retail Management, or a related field (preferred). 4–5 years of retail experience, with at least 2 years in apparel / fashion; prior experience in ethnic or designer wear will be an advantage. Strong knowledge of fabrics, embroidery styles, ethnic trends, and designer collections. Excellent communication, interpersonal, and leadership skills. Ability to manage premium customer interactions with professionalism. Analytical skills to read sales data and implement improvements. Flexibility to work in shifts, weekends, and during festive / peak business seasons. Retail & Sales Management Customer Relationship Management Fashion & Product Knowledge (Ethnic & Designer Wear) Visual Merchandising Team Leadership & Training Inventory & Stock Control Conflict Resolution & Problem Solving
Job Title : Customer Department Manager (Retail)
Kalki Fashion - Ethnic Wear
Location : Hyderabad
Job Summary :
The Department Manager will oversee the operations of the Ethnic Wear and Designer Wear department, ensuring product availability, visual merchandising, and high-quality customer service. The role requires strong knowledge of Indian ethnic and designer fashion, leadership skills to manage a team, and the ability to drive sales while maintaining brand standards.
Key Responsibilities
- Manage day-to-day operations of the Ethnic & Designer Wear department.
- Achieve sales targets and contribute to overall store profitability.
- Ensure the department is well-stocked, organized, and visually appealing as per brand guidelines.
- Train and guide sales staff to deliver excellent customer service and maintain strong product knowledge.
- Build and maintain strong customer relationships, focusing on personalized service for premium designer wear customers.
- Track sales trends, analyze performance reports, and recommend strategies to improve sales.
- Coordinate with buyers, vendors, and the central merchandising team for stock planning and replenishment.
- Handle customer complaints or escalations in a professional and solution-oriented manner.
- Monitor inventory, prevent stock loss, and ensure timely reporting.
- Plan and execute promotions, seasonal launches, and special collections in collaboration with marketing and store teams.
Requirements
Key Skills
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Skills Required
Customer Relationship Management, Visual Merchandising, Retail Sales Management
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Manager Manager • Hyderabad / Secunderabad, Telangana, India