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Associate Director - Quality and Compliance

Associate Director - Quality and Compliance

ConfidentialHyderabad / Secunderabad, Telangana
7 days ago
Job description

Key Responsibilities

  • Responsible for overall operations quality, customer satisfaction score (CSAT), product process knowledge, and process updates.
  • Responsible for ensuring smooth setup and function of quality and process improvement team to meet business, internal, and certification requirements; this involves designing functional-level policies and procedures and driving standardization across all clients.
  • Drive Quality initiatives across the organization and bring in efficiencies and effectiveness in processes.
  • Drive a continuous improvement culture through training, coordination, and implementation of principles of Process Improvement in a day-to-day operation .
  • Developing process improvement and innovation strategy for client business, planning and execution of projects; managing process improvement program for client engagement(s).
  • Works in partnership with the Operations and Training team to study and analyze trends in Quality, following through with recommendations, and to ensure that the organization can train and develop the people with a strong focus on quality metrics as per the laid down process.
  • Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required .
  • Research to create value-added proposals for prospective and existing clients.
  • Process mapping and identifying non-value-added steps to create lean and agile processes.
  • Responsible for targeting the completion of process improvement projects within a specified time frame while achieving a cost reduction goal.
  • Improve internal quality and customer satisfaction (CSAT / NPS).
  • Conflict management with all stakeholders for smooth and effective business operations.
  • Work with operations leaders across the organization to share best practices seamlessly
  • Participate in WBRs / MBRs / QBRs, ensure alignment to clients quality objective

What will you need to succeed in this role

  • In-depth experience in quality operations management and process improvement.
  • Strong leadership skills to guide quality teams and drive strategic initiatives.
  • Proven ability to manage client relationships and effectively communicate project progress.
  • Expertise in analytical thinking and data interpretation for informed decision-making.
  • Ability to promote a continuous improvement culture, fostering innovation and quality-focused processes.

    • Good to Have :

  • Certification in Lean Six Sigma, preferably a Black Belt.
  • Proven experience in conflict resolution and stakeholder management.
  • Expertise in PL management and client engagement.
  • Familiarity with team and people management in a dynamic, multi-functional environment.
  • Skill in presenting data-driven insights and innovative solutions to stakeholders.

    • Role Requisites :

  • Bachelors degree in business , Operations Management, or a related field.
  • Minimum of 10 + years of experience in quality operations, with a completed Black Belt project in Six Sigma.
  • Demonstrated success in driving process improvements and enhancing customer satisfaction (CSAT / NPS).
  • Strong analytical and presentation skills for interpreting and communicating data insights.
  • Excellent client management and communication skills to ensure alignment with client quality objectives .

    • Skills Required

    Business Planning, Continuous Improvement, Analytical, Career Development, Process Improvement, Black Belt

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    Associate Compliance • Hyderabad / Secunderabad, Telangana