Immediate Start! ESG Director

Director - ESG - Saas based ESG software company

Job Summary :

A leading ESG Tech company is looking to hire a Director - ESG to oversee ESG solutions, manage client relationships, and lead a team of Delivery Managers. This role involves consulting on ESG solutions, ensuring seamless client onboarding, and optimizing service delivery for a superior customer experience.

About the Organisation :

Our client, a leading ESG Tech company providing SAAS solutions to enterprises and funds across industries, sizes and geographies to digitally track their ESG lifecycle and track their carbon footprint.

Location : Bengaluru, Karnataka, India

Designation : Director- ESG

The selected Candidate will be responsible for the following :

• Lead and manage a team responsible for delivering ESG solutions and services, ensuring an exceptional customer experience through timely and effective service delivery.
• Act as an ESG consultant, guiding clients in their sustainability journey and integrating ESG solutions into their business operations.
• Plan and allocate resources efficiently across locations and processes to optimize service delivery and project execution.
• Develop and manage project schedules, service delivery timelines, and resource utilization strategies to enhance efficiency.
• Mentor and train team members, fostering skill development and alignment with organizational goals.
• Ensure adherence to quality standards, proposing measures for continuous improvement in service delivery.
• Provide regular reports on key performance indicators (KPIs), service level agreements (SLAs), and overall team performance.
• Oversee onboarding support processes, offering clear and frequent updates to clients and stakeholders.
• Collaborate with internal and external stakeholders, including clients, product teams, and technical teams, to ensure seamless ESG solution implementation.
• Ensure timely completion of onboarding support activities, facilitating payments linked to project milestones.
• Contribute to product enhancements, issue resolution, and process improvements based on client feedback and internal assessments.
• Work closely with Customer Success, Customer Support, and Account Management teams to address post-onboarding client queries.
• Support Research, Product, and Delivery teams in relevant tasks to enhance service outcomes.

Requirements :

Experience : Minimum 10 years of experience working with clients on ESG SaaS-based solutions and consulting, or in ESG consulting within Big 4 firms

Work Schedule : Monday - Friday

Contact Details : For more details on this vacancy, contact us at hire@hiregenie.in

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