Service Engineer

About Us : We at Ezone, one of the Best Leading Security Solutions Companies in India, believe that people make an organization and more so in service-driven organizations. Having this in mind we have created infrastructure in such a way that we are as close as possible to attend to the client needs... Our team comprises of highly skillful and tech- savvy professionals, who gauge your needs from a bird’s-eye view, leaving no concern unattended. We understand that a fine blend of unmatched experience, attention to details, advanced technology and constant innovation is the key to perfect execution.

It is the sense of responsibility and commitment that motivates us to continually upgrade our knowledge and sharpen our professional skills. With a professionally skilled and OEM trained team of experts in-house, our prime concern is to serve the clients with a sense of ownership as a leading Security Solutions Company in India. An experienced and knowledgeable management that is inclusive of Customer Care Department, Operational Department, Project Managers, Site Engineers & finally the well-trained contract staff and dedicated Service department that aims at making life simple and hassle-free for all…

About the role :

The role Service Engineer is responsible for resolving at technical issues at client place and below mentioned is the brief JD.

Job Role : Service Engineer

1. Responsible for resolving the service issues at client place with minimum escalations and ensure customer satisfaction.

2. Aims in generating service revenues through AMC, spare selling, small sales etc.,

3. Coordinates with customer care, update the call status and acknowledgement from the client.

4. Understanding the service call customer details from the database about

the systems installed and past service records.

5. Attend the service accordingly to customer service process and deliver

service to client as per the set quality standards.

6. Bill the customer according to the services provided and for the spares

and material used to resolve the service call

7. Educate the customer about various services we offer like AMCs and sell

our services whenever there is a customer need.

Role Context : - The role will be at Client place in resolving various client issues technically.

The Service engineer is responsible for resolving at technical issues at client place, explain the customer about the problem and its solution through our service delivery in various ways like comprehensive and non-comprehensive AMC etc., Ensure customer satisfaction at all levels without compromising on standards and quality, organisation norms. Responsible for generation of service revenues. Coordinates with Customer care, service coordinator and reports to Service Manager / Team Leader.

Mechanical People look after – Fire Hydrants, Sprinklers, NOVAC (Gas suppression)

ELV Electronics People look after – CCTV, Access control, fire alarms, public address, VESDA (very early-stage detection system), BMS (Building management system)