Field Application Engineer

Company Description

Established in 1992, AAEON is a leading designer and manufacturer of advanced industrial and embedded computing platforms. Committed to innovative engineering, AAEON provides Industry 4.0 integrated solutions, hardware, and intelligent automated services for premier OEM / ODMs and system integrators worldwide. The company offers a wide range of reliable and high-quality computing platforms, including industrial motherboards and systems, rugged tablets, and IoT solution platforms. Since joining the ASUS group in 2011, AAEON has continued to innovate and deliver diversified embedded products to meet world-class design and manufacturing demands.

Role Description

This is a full-time remote role for a Field Application Engineer. The Field Application Engineer will be responsible for providing technical support to customers, assisting with the integration and troubleshooting of AAEON products, and working closely with the sales team to drive customer satisfaction. Additionally, they will be involved in developing and presenting technical solutions, conducting product demonstrations, and participating in various stages of the sales cycle.

Qualifications

• Experience in Field Applications and providing Technical Support
• Good communication and coordination skills, able to work independently, proactive, and strong in problem-solving.
• Knowledge in Analog and Electronics
• Familiar with operating systems and applications based on Windows / Linux OS
• Able to use related measuring instrument (e.g. oscilloscope or logic analyzer)
• High willingness to research technical issues and quick to learn
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Strong communication skills and the ability to present technical information effectively
• Bachelor’s degree in Electronics Engineering, Computer Engineering, or related field
• Experience in the industrial computing industry is a plus