Software Development Engineer 5

About RingCX :

RingCX is RingCentral’s next-generation AI-powered Contact Center solution , designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.

We’re currently looking for : Staff Engineer

Responsibilities

Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.

Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.

Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment

Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment

Perform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality

Architect, Design, Build / Create for Digital channels.

Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to

Participate in code reviews and other efforts to maximize quality of RingCX products

Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end / system / solution test).

Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests

Work in a distributed team spanning across multiple time zones

Effectively communicate and collaborate on design and technology with management and other engineering teams

Qualifications :

Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required

14+ years in an engineering software development role building backend services, APIs

Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.

Proficiency in developing RoR and ReactJS and reactive event driven applications.

Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles

RDBMS skills : writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis

Experience with at least one public cloud platform, preferable with AWS

Familiarity with Cloud based CI / CD methodologies.

Nice to have :

Industry experience in UCaaS / CCaaS, Telephony and PBX domains

Hands on experience deploying applications using Kubernetes

What we offer : Mediclaim Benefits

Paid Holidays

Casual / Sick Leave

Privilege Leave

Bereavement Leave

Maternity Leave

Paternity Leave

Wellness Coaching

Employee Referral Bonus

Professional Development Allowances

Night Shift Allowances