Technical Customer Success Manager

Technical Customer Success Manager (CSM)

Location : Bangalore, India

Employment Type : Full-time

About Adopt AI :

Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven team and help customers succeed with AI-powered automation.

Role Overview :

We’re looking for a first Technical Customer Success Manager to own and grow our enterprise customer base. You will manage a portfolio of high-value accounts, drive adoption and renewals, and act as the technical and strategic partner for our clients. This is a high-impact role that combines account management, technical expertise, and customer advocacy.

Responsibilities :

• Own a book of enterprise customers, driving adoption, retention, and expansion.
• Manage enterprise renewals (high ACV) and identify growth opportunities within accounts.
• Serve as the primary technical point of contact for customers, helping CTOs, CIOs, and CPOs implement and optimize Adopt AI solutions.
• Lead onboarding, configuration, and deployment with support from FDEs and internal engineering teams.
• Resolve technical queries and translate complex concepts into actionable business outcomes.
• Collaborate with Product and Engineering teams to escalate and resolve issues quickly.
• Monitor customer health, usage, and engagement metrics to proactively drive satisfaction.
• Gather and share customer feedback to influence product roadmap and improvements.

Qualifications :

Why You’ll Love Working at Adopt AI :

How to Apply :

Interested candidates can apply directly on LinkedIn