Senior Data Analyst

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

2+ years of experience in Data Analysis and advanced proficiency in Excel is must. Power Bi and SQL expertise is an added advantage.

This is complete Remote role in US Shifts.

Additional Job Description

Responsibilities :

• Produce reports for internal / external customers and senior leadership as needed
• Translate data into meaningful and measurable metrics for leadership and various teams
• Experience communicating data driven insights
• Identify trends and opportunities for improvement
• Perform ad-hoc analysis and special projects as needed including but not limited to research projects
• Data mine, document, test and debug reporting and analysis using standard tools including but not limited to Microsoft Office Suite and SQL
• Generate various monthly, and quarterly, analyses and reporting
• Possess strong skills in understanding, manipulating, and analyzing data, and who can facilitate data driven decision-making
• Possess strong spreadsheet skillset : Advanced Excel proficiency and Power BI are requirements
• Prepares and provides required reports and / or graphs for tracking, trending and other reporting requirements

I'd add :

Language ReferenceEnglish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>