Technical Services ManagerHCLTech • panchkula, haryana, in
Technical Services Manager
HCLTech • panchkula, haryana, in
13 hours ago
Job descriptionClient Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customers. Ensure customer satisfaction on technical delivery and support Execute on ECS portfolio Drive ECS innovation portfolio awareness and its implementation Support with incident & service request management as needed Coordinate impact and risk assessment for change management of planned activities Supports the service plan review with the customer and CDM Lead operational meetings with the customer, along with CDM Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in depth review of the generated reports and action items follow up. Plan and execute Capacity Management, Landscape Optimization and other value adding services Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes Hands-on for critical activities Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer Supports customer’s Intelligent Enterprise transformation by acting as technical consultant Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine) Experience and knowledge in SAP NetWeaver Administration, migration and upgrades Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have) Design optimal SAP configuration to maximize system performance and availability
Technical Services Manager with CDM
Responsibilities –
- Primary contact for the customer regarding technology discussions
- Recognized as the escalation point for technical issues for the ECS customer landscape
- Deep understanding of customer landscape and its interfaces
- Understands the customer business, goals and challenges in order to suggest solutions / innovation
- Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
- Primary technical point of contact for Client Delivery Manager (CDM)
- Identifies and positions services that deliver value to the customer from the existing ECS portfolio
- TSM will visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
- Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
- Works as a CDM as well, and with PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans
Additionally -
Tasks –
Location : Bengaluru
Work Model : Hybrid
Availability : Immediate - 30days
Years of Experience : 7+ Years
Create a job alert for this search
Technical Manager • panchkula, haryana, in
Related jobs
Technical Support Manager - Axway
BNP Paribas • panchkula, haryana, in
IT Hub Bangalore from BNP Paribas Corporate and Institutional Banking (CIB) is designed to provide centralized IT services to CIB businesses globally, with a focus on innovation, agility, and effic...Show more
Last updated: 13 hours ago • Promoted • New!
Technical Manager
Subex • baddi, himachal pradesh, in
We're Hiring : Technical Manager (Java, Microservices, Spring Boot, Database Design, People Management, Code Review).Immediate to 15 Days Preferred.
Telecom / Software Development.Join our dynamic R&...Show more
Last updated: 13 hours ago • Promoted • New!
Technical Manager-Product-Support-Housing Technical Department
Confidential • Chandigarh, India
We are seeking a qualified and detail-oriented Civil Engineer with 1â€'2 years of experience in property valuation and project appraisal.
The ideal candidate will be responsible for conducting site ...Show more
Last updated: 1 day ago • Promoted
Service Delivery Manager (SOC Service)
3Columns • baddi, himachal pradesh, in
Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services.
Solutions include Managed Sec...Show more
Last updated: 30+ days ago • Promoted
Aws Technical Manager
CBTS • Mohali, Republic Of India, IN
CBTS’ Enterprise Service Delivery Center is expanding our Cloud Services Operation and looking to add a Senior AWS Cloud Architect.
This role can be performed remotely from inside the Continental US...Show more
Last updated: 14 days ago • Promoted
Technical Team Lead
Innovation Technology By Design • Chandigarh, India, India
Work Model : Work from Office (WFO).Lead the Future of Managed Services : .Step into a leadership role where.At IT By Design, we’re looking for a.
IT services to our global clients.If you thrive in sol...Show more
Last updated: 30+ days ago • Promoted
Technical Team Lead
Confidential • Chandigarh
Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers.
ensuring that the team prov...Show more
Last updated: 6 days ago • Promoted
Product Manager (Technical)
Nath Outsourcing Solutions Pvt. Ltd. • Mohali district, India, India
Job Title : Product Manager (Technical).Location : Mohali, Punjab (WFO).We are seeking a highly capable and technical Product Manager to lead and manage multiple in-house products—both existing and u...Show more
Last updated: 1 day ago • Promoted
Senior Technical Program Manager
Mastercard • panchkula, haryana, in
Senior Technical Program Manager( 6-10yrs experience only).We are seeking a highly skilled and experienced Senior Technical Program Manager to lead and manage key initiatives at the R&D.The ideal c...Show more
Last updated: 13 hours ago • Promoted • New!
IT Service Continuity Manager
RED Global • panchkula, haryana, in
Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show more
Last updated: 13 days ago • Promoted
Technical Manager- Audit Service Design & Delivery Expert
STS • panchkula, haryana, in
We are looking for a highly skilled.Technical Manager-Audit Service Design & Delivery Expert.This role involves designing and implementing new service offerings, managing cross-functional developme...Show more
Last updated: 13 hours ago • Promoted • New!
Manager Applications & Technical Support (L1
Confidential • Chandigarh, India
To provide technical support to sales, business development, Segment sales team in application understanding & development.
The role involves close co-ordination with Integrated Solution Provider (I...Show more
Last updated: 9 days ago • Promoted
Technical Success Manager
Chargebee • panchkula, haryana, in
At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses.
Once customers go live, they want more than just a working product - they ...Show more
Last updated: 14 hours ago • Promoted • New!
Service Manager
MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED • baddi, himachal pradesh, in
The Corporate : A new age, focused Asset Management and Wealth Management Platform that aims at providing clients with transparent, cost-efficient, and unbiased solutions with 650 plus employees an...Show more
Last updated: 13 hours ago • Promoted • New!
Associate Process Manager
Eclerx Services Limited, Mumbai, Maharashtra • Mohali district, India, India
This role will be an essential part of the WFM Program in the Customer Operations Vertical.He / she should have the ability to quickly and efficiently assimilate process knowledge and be good at prob...Show more
Last updated: 8 days ago • Promoted
Manager IT Infrastructure & End-User Services
Verdantas • baddi, himachal pradesh, in
Join Verdantas – A Top #ENR 81 Firm!.We are seeking a highly skilled and strategic manager of IT infrastructure & end-user services to lead and oversee our critical technology service pillars.This ...Show more
Last updated: 13 hours ago • Promoted • New!
Technical Services Manager
GenScript • panchkula, haryana, in
Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show more
Last updated: 30+ days ago • Promoted
Technical Program Manager
VARITE INC • baddi, himachal pradesh, in
Location- Bangalore(Bellandur).Employment Type- Contract(7 Months).Notice Period- Immediate-15 days.Partner with Business and Technology leaders to execute the strategy for one or more key programs...Show more
Last updated: 13 hours ago • Promoted • New!