Senior Process ManagerEclerx Services Limited, Mumbai, Maharashtra • Amravati, IN

No longer accepting applications

Senior Process Manager

Eclerx Services Limited, Mumbai, Maharashtra • Amravati, IN

3 days ago

Job description

eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.

He / she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.

Prepares performance reports by collecting, analysing, and summarizing data and trends

Ensure Critical Performance Metrics are met consistently

Lead client / vendor reviews / calibrations

Revert to client / vendor queries on routine issues

Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely

Manage multiple teams

Perform audits and quality checks on Team Leads & Floor Supports

Provide feedback to the Team Leads & Floor Supports periodically on their performance

Ensure cross skilling and periodic process re-verification to ensure resource pool

Perform Training Need Identification for teams

Perform Bottom Quartile Management

Ensure directives from senior leadership are percolated and acted upon

Hold periodic meetings, discuss task delegation and review issues

Conduct team huddles and meetings to discuss operational updates

Build team spirit through group sessions, activities, and projects

Focus on retention of staff through career mapping & guiding team members

Advocate and follow organizational policies and procedures

Adhere to the information security requirements

Ensure all client deliverables met within timelines

Ensure productivity / quality enhancement and process meet all metrics

Remediation of any major incident

Manage client MBR / QBR deck, client calls and reviews

Minimum Qualifications

Graduation in any specialization

Telecom experience preferred
Flexible to work in night shift and rotational week offs
local candidates preferred

Contact -Interested candidate can share their resume at- rupali.devlekar.C@eclerx.com

Create a job alert for this search

Senior Manager • Amravati, IN

Related jobs

Senior Product Manager (12+ Years Experience)

Infotechtion • Amravati, IN

Remote (India based candidates only).Infotechtion is a leading independent software vendor on Microsoft platform specializing in data governance integrated with Microsoft Purview.Infotechtion produ...Show more

Last updated: 3 days ago • Promoted

Senior Consultant - CPI

valantic • Amravati, IN

We are looking for an experienced.SAP Cloud Platform Integration (CPI).This role requires a deep understanding of APIs, system connectivity, and modern integration practices.Design, build, and deli...Show more

Last updated: 18 days ago • Promoted

SAP Solutions Manager

Tata Consultancy Services • Amravati, IN

Responsible for SOLUTION MANAGER 7.Experience in Usage of Solution Manager in S / 4 HANA Implementation and Activate Methodology. Experience in Process Management in Solution Manager 7.Responsible for...Show more

Last updated: 13 days ago • Promoted

Senior Technical Program Manager

interface.ai • amravati, maharashtra, in

Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.To ...Show more

Last updated: 19 days ago • Promoted

Senior Manager, New Initiatives

Knowledge Networks • Amravati, IN

Knowledge Networks (KN) is a global platform driving responsible AI governance and enterprise AI leadership.Through our flagship initiatives—Regulating AI and CAIO Connect—we convene policymakers a...Show more

Last updated: 11 days ago • Promoted

Assistant Manager / Manager / Senior Manager

GROWWTH PARTNERS • Amravati, IN

Only serious candidates should apply.This is a challenging position.Apply only if (a) you are looking for a really challenging opportunity (b) you are looking for an opportunity with global exposur...Show more

Last updated: 12 days ago • Promoted

Senior Change Manager

Wimmer Solutions • Amravati, IN

At Wimmer Solutions, we believe care creates community.We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on t...Show more

Last updated: 13 days ago • Promoted

Senior Product Manager

Emeritus • Amravati, IN

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more

Last updated: 30+ days ago • Promoted

Senior Product Manager

Grizmo Labs • Amravati, IN

Lead the product strategy and roadmap for enterprise-grade SaaS products.Collaborate with cross-functional teams to define, prioritize, and deliver impactful features. Use data-driven insights to so...Show more

Last updated: 3 days ago • Promoted

Manager – Digital Products

PSA BDP • Amravati, IN

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia,...Show more

Last updated: 30+ days ago • Promoted

HRIS Global Reporting Manager

Coats • Amravati, IN

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to cr...Show more

Last updated: 3 days ago • Promoted

Technical Services Manager

GenScript • Amravati, IN

Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show more

Last updated: 30+ days ago • Promoted

Senior Solutions Development Consultant

TELUS Digital • Amravati, IN

TELUS Digital (NYSE : TIXT) is a global leader in AI-driven customer experience solutions, leveraging advanced automation, machine learning, and next-generation digital technologies to transform bus...Show more

Last updated: 3 days ago • Promoted

Senior Manager Program Management

Walmart Global Tech India • amravati, maharashtra, in

We are seeking a dynamic and experienced.Senior Manager – Program Management.This role will play a critical part in.Walmart IDC and our global teams. The ideal candidate will be a strategic thinker ...Show more

Last updated: 14 hours ago • Promoted • New!

Senior Manager

Lactalis India • Amravati, IN

Description : Manager – Accounts Payable & Accounts Receivable (Shared Services).Department : Finance Shared Services.Reports To : Head – Finance & Accounts. Location : Lactalis India, Chennai.To lead a...Show more

Last updated: 13 days ago • Promoted

Senior Product Manager

Confidential Jobs • Amravati, IN

Promise this isn’t your usual job post — this one’s genuinely exciting.A global, AI-powered organisation (trusted by.If you love building at scale and shaping the future of AI-driven customer engag...Show more

Last updated: 17 hours ago • Promoted • New!