Application Consultant - SAP Basis

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Overview

The SAP RISE ECS Alert & Incident Handling Shift Lead is a pivotal role within the Enterprise Cloud Services (ECS) team, responsible for overseeing the efficient management of alerts and incidents in a shift-based operational environment. The role ensures business continuity for SAP RISE customers by leading a team of engineers in monitoring, responding, and resolving technical issues related to cloud infrastructure and SAP applications.

Key Responsibilities

Shift Leadership :

Lead and coordinate the ECS alert and incident handling team during assigned shifts, ensuring adherence to ARP (Alert Reaction Procedure), Find & Fix guide (F&F ) and timely resolution of issues.

Incident Management :

Oversee the end-to-end incident management process, from initial detection through resolution and closure. Ensure incidents are categorized, prioritized, and escalated as required .

Alert Monitoring :

Monitor system alerts using EM & IM dashboard , proactively identifying potential service disruptions or degradation .

Stakeholder Communication :

Act as the primary point of contact for internal and external (SAP) stakeholders during major incidents, providing timely updates and clear communication regarding status and resolution plans.

Team Coordination :

Allocate tasks and responsibilities within the shift team, ensuring workload balance and optimal resource utilization.

Process Improvement :

Identify recurring issues and contribute to continuous improvement of alert and incident handling processes, including runbooks and escalation protocols.

Shift Handover :

Conduct comprehensive handovers between shifts, ensuring all ongoing incidents and critical alerts are communicated for seamless continuity.

Documentation & Reporting :

Maintain accurate records of incidents, resolutions, and shift activities. Prepare regular reports on shift performance and incident trends.

Who You Are

Required Skills & Qualifications

Bachelor's degree in Computer Science , Information Technology, or related field.

3+ years of experience in cloud operations, incident management, or SAP ECS environments.

Strong knowledge of SAP RISE, ECS, and cloud infrastructure monitoring tools.

Proven experience in leading teams in a shift-based, high-pressure environment.

Excellent problem-solving, analytical, and decision-making skills.

Effective communication and stakeholder management abilities.

Familiarity with ITIL processes and incident management frameworks.

Flexibility to work in 24x7 rotational shifts, including weekends and holidays.

Preferred Attributes

SAP certification (e.g., SAP Certified Technology Associate) is an advantage.

Experience working in a global, multicultural team environment.

Ability to handle multiple priorities and deliver under pressure.

Location & Shift Details

This position is based in Bangalore , with shift timings as per the operational requirements of SAP RISE ECS. Flexibility to work in both day and night shifts is essential.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

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