Business Insights Manager - Ai & Data Science (Black Belt)
Three AcrossVapi, Republic Of India, IN19 hours ago
Job descriptionLead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.). Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation. Collaborate with internal teams (data science, product, and engineering) to develop AI / ML solutions, proof-of-concepts (POCs), and production-ready deployments. Leverage Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes. Conduct value stream mapping, root cause analysis (RCA) workshops, and process simulations to uncover opportunities for process optimization and operational efficiency. Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy. Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI. Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation. Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation. Drive the creation and operationalization of a Center of Excellence (COE) for AI-augmented operations, fostering continuous improvement across business functions. Bachelor’s degree in engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance. Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.G., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate. In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.
Role Overview : Business Insight Manager – AI & Data Science (Black Belt
Location : Remote / Indore / Mumbai / Chennai / Gurugram
Work Mode : Remote
Notice Period : Max. 30 Days (45 Days for Notice Serving)
Interview Process : 2 Rounds
Interview Mode : Virtual Face-to-Face
Industry : Must be from a BPO / KPO / Shared Services or Healthcare Org.
Non-Negotiables :
- Lean six sigma - Black Belt certified
- Experience in Transformation projects - Process automation, business automation, digital transformation
- Data Science exp / Data analytics and AI / ML project experience
Key Responsibilities :
1. Strategic Transformation Leadership
2. AI / ML-Driven Innovation
3. Process Reengineering & Six Sigma
4. Cross-Functional Program Execution
5. Capability Building & Change Management
Required Qualifications :
Education & Experience :
Technical Skills & Expertise :
This role offers an exciting opportunity to lead strategic transformation using AI, data science, and Six Sigma. You'll drive cost-efficiency, process optimization, and innovation across global BPO operations, while leading cross-functional teams to deliver impactful, AI-powered solutions. A perfect blend of technical leadership and business transformation.
Create a job alert for this search
Manager Data Science • Vapi, Republic Of India, IN
Related jobs
)
Data Analysts or Data Scientists.In this role, you will work with datasets, apply analytical methods, and provide insights that improve AI performance.
Identify and source datasets relevant to AI tr...Show moreLast updated: 3 days ago
- Promoted
Senior Manager Business Analysis
Marsh McLennanvapi, gujarat, in Senior Manager – Business Analysis.Developing high quality business solutions in an agile context, that deliver valued business outcomes and facilitate informed decisions.Building sustainable and r...Show moreLast updated: 1 day ago
- Promoted
Business Insights Manager - AI & Data Science (Black Belt)
Three Acrossvapi, gujarat, in Role Overview : Business Insight Manager – AI & Data Science (Black Belt • • • • •).Remote / Indore / Mumbai / Chennai / Gurugram.
Days (45 Days for Notice Serving).Must be from a BPO / KPO / Shared Services or...Show moreLast updated: 1 day ago
- Promoted
- New!
Senior Data Scientist Sme & Ai
Information Tech ConsultantsVapi, Republic Of India, IN Senior Data Scientist SME & AI Architect (10+ Years Experience) 🧠.We are seeking a highly accomplished and results-oriented.
Senior Data Scientist Subject Matter Expert (SME).This is a pivotal role...Show moreLast updated: 19 hours ago
- Promoted
Senior Data Scientist
Digivance Solutionsvapi, gujarat, in Data science, Transportation, Optimization.We are seeking a highly experienced and domain-focused Senior Data Scientist to lead advanced analytics and machine learning initiatives with transportati...Show moreLast updated: 1 day ago
- Promoted
Senior Product Manager – AI & Salesforce (Quote-to-Cash)
Enterprise Minds, Incvapi, gujarat, in We’re Hiring : Senior Product Manager – AI & Salesforce (Quote-to-Cash).Enterprise Minds is looking for a.AI-first initiatives, and build.
If you thrive in ambiguity, think in systems, and lead with ...Show moreLast updated: 1 day ago
- Promoted
- New!
Looker BI Lead (5+ yrs exp)
MindBrainvapi, gujarat, in BI solutioning within the Looker platform.This role involves owning the Looker semantic layer, optimizing data models, and enabling advanced analytics capabilities, including conversational BI and ...Show moreLast updated: 20 hours ago
- Promoted
Data Science - Credit Risk
bluCognitionvapi, gujarat, in Cognition is an AI / ML based start-up specializing in risk analytics, data conversion and data enrichment capabilities.Founded in 2017, by some very named senior professionals from the financial ser...Show moreLast updated: 15 days ago
- Promoted
Associate Director, Data Architecture (Snowflake • Databricks • AWS • CPG / FMCG • Enterprise Data)
Sky Systems, Inc. (SkySys)vapi, gujarat, in Associate Director, Data Architecture.Full-Time Contract (40hrs / week).Months+ (with a possibility of Contract-to-Hire).
Marketing, Product, Finance, Supply Chain, and global business teams.This role...Show moreLast updated: 3 days ago
- Promoted
Senior Data Scientist
Plant-A Insights Groupvapi, gujarat, in Plant-A Insights Group is a fast-growing, New York-based business and data intelligence startup.Backed by experienced technology entrepreneurs, top-tier data scientists, and market research profess...Show moreLast updated: 3 days ago
- Promoted
Senior Data Scientist - NLP
MerilVapi, Gujarat, India We’re Hiring : Senior Data Scientist – NLP.Years in Data Science / ML Engineering (.Minimum 3 years tenure in most recent organization in a relevant data science / ML role).
Senior-level data scientist r...Show moreLast updated: 8 days ago
- Promoted
Data Scientist (Gen AI)
Recrovapi, gujarat, in We’re looking for a highly skilled, hands-on.AI / ML to join our fast-paced, research-driven team.This role demands deep expertise in transformer architectures along with strong fundamentals in model...Show moreLast updated: 3 days ago
- Promoted
Senior Data Scientist SME & AI
Information Tech Consultantsvapi, gujarat, in Senior Data Scientist SME & AI Architect (10+ Years Experience) 🧠.We are seeking a highly accomplished and results-oriented.
Senior Data Scientist Subject Matter Expert (SME).This is a pivotal role...Show moreLast updated: 1 day ago
- Promoted
- New!
Data Science Specialist
SkillsBridge.AIvapi, gujarat, in The Data Science team at skillsbridge is at the forefront of innovation, leveraging AI and machine learning to transform skill assessment, career development, and talent management.We build intelli...Show moreLast updated: 8 hours ago
- Promoted
Data Scientist (Remote)
Quik Hirevapi, gujarat, inRemote
- Promoted
Data Scientist - DSP Audience Optimization
The Trade Deskvapi, gujarat, in Data Scientist – Digital Advertising & Marketing Technology.We are a global technology team responsible for building and managing advanced advertising platforms that power large-scale digital marke...Show moreLast updated: 4 days ago
- Promoted
Data scientist
Entrustechvapi, gujarat, in We’re looking for a highly skilled and motivated professional to join our team and help shape the future of.As a Data Scientist, you’ll wear multiple hats and play a key role in advancing our AI-po...Show moreLast updated: 15 days ago
- Promoted
Senior Data Scientist
Lingarovapi, gujarat, in Data Scientist - GenAI Expert / Tech Lead.We are looking for a highly skilled and experienced GenAI Expert / Tech Lead with solid expertise in Generative AI (GenAI) to guide our teams & projects in bui...Show moreLast updated: 3 days ago
- Promoted
Data Scientist
Danonevapi, gujarat, in We are looking for a professional who can drive.Machine Learning models for our.The ideal candidate will combine strong data science capabilities with effective communication skills to deliver exce...Show moreLast updated: 3 days ago