Area Operation Head

ob Title

Area Operations Head ( Assistant Manager-Operations)

Function

Regional Business

Reporting to

Area Head

1. Purpose

Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD / DC operations i n the area

2. Key Responsibilities

Responsibilities

Financial

• Support Area Head in developing the budget for the Area
• Ensure adherence to budgeted capital and operational costs for the Area Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Operational

People

3. Key Result Areas and Key Performance Indicators

S.no

Key Result Areas

Key Performance Indicators

1.

Optimize costs in the Area

2.

Reach Enhancement

3.

Drive service quality and excellence in the Area

4.

Ensure Security of Shipments

5.

Ensure Regulatory Compliance

6.

Drive Operations of Channel Partners attached to the Area

7.

Drive Operations Process Efficiency and capability

8.

Ensure Performance Driven Culture

9.

Support Employee Capability Building

10.

Drive employee morale and engagement