Talent.com
This job offer is not available in your country.
Escalation Lead - VMware Virtualization / Storage

Escalation Lead - VMware Virtualization / Storage

Talent WorxBangalore
24 days ago
Job description

Key Responsibilities :

  • Act as the primary escalation point of contact, demonstrating leadership in managing critical customer issues.
  • Lead communication between customer teams, HPE internal teams, and vendor partners to resolve escalations efficiently.
  • Manage and maintain Storage & Backup operations, ensuring rapid restoration of systems to operational status.
  • Share Data Center Best Practices and proactively identify opportunities for issue prevention and optimization.
  • Troubleshoot and resolve complex VMware / virtualization issues in large, distributed environments.
  • Develop, manage, and communicate technical action plans, collaborating with Commvault and other relevant technologies.
  • Coordinate technical action planning across multiple customer / partner resources.
  • Provide 24x7 support availability, including after-hours support for critical customer escalations.
  • Lead virtual technical teams across HPE, partners, and vendors to isolate and resolve issues.
  • Support design and implementation of VMware-based solutions to meet customer requirements.
  • Identify and recommend process improvements to enhance escalation and resolution efficiency.
  • Mentor peers and share knowledge to improve team competence and consistency.

Technical Skills : VMware Expertise :

  • Strong hands-on experience with VMware vSphere, VMware NSX, and VMware vSAN.
  • Proficiency in disaster recovery solutions such as SRM, MetroCluster, and Stretched Cluster.
  • Skilled in VMware upgrades, resolving upgrade-related issues.
  • Designing VMware environments based on performance and workload specifications.

    • Automation & Scripting : Strong skills in PowerShell, Python, and VMware PowerCLI.

    Infrastructure Knowledge :

  • Solid understanding of hardware, networking, and storage protocols supported by VMware.
  • Knowledge of private, public, and hybrid cloud models.
  • Exposure to AWS, Azure, GCP, or OLVM is desirable.

    • Storage & Networking : Expert-level proficiency in storage and network protocols supported by VMware.

    Monitoring & ITSM Tools : Knowledge of ServiceNow, remote monitoring, and support processes.

    Experience :

  • 4+ years of demonstrated experience in VMware troubleshooting, virtualization, and vSAN.
  • Proven ability to isolate and resolve complex technical / business problems in customer-facing environments.
  • Experience managing escalations across global teams and diverse stakeholders.
  • Strong analytical, problem-solving, and communication skills.

    • Certifications :

  • VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) required / preferred.
  • ITIL Foundation certification preferred.
  • Additional certifications in cloud technologies (AWS, Azure, GCP) are a plus.

    • Education :

  • Bachelors degree in Computer Science, Information Technology, or related field (or equivalent practical experience)

    • (ref : hirist.tech)

    Create a job alert for this search

    Lead • Bangalore