Staffing Forecast Expert

Workforce Management Analyst

We are seeking a seasoned Workforce Manager to lead our team in predicting near-future staffing needs by analyzing historical data and current trends.

• Data Analysis :

The ideal candidate will regularly review historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting.

This role requires the ability to utilize workforce management software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations.

You will monitor real-time call volume and service levels, making necessary adjustments to staffing schedules as needed throughout the day.

This position demands effective communication of forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.