Operations Manager

Company Description

Miraj Entertainment Ltd. is part of the Miraj Group, founded in 1987, diversified across industries such as Tobacco, FMCG, Infrastructure, and Movie Production. Since venturing into the entertainment domain in 2010, Miraj has produced and distributed critically acclaimed films and established Miraj Cinemas as India's 3rd largest national cinema chain. With 195 screens across 43 cities in 16 states, Miraj Cinemas aims to expand to 300 screens in the next five years. Recognized for its innovation and growth, the company has won multiple awards, including 'Fastest Growing Cinema Chain' and 'Emerging Cinema Chain' by ET Business Icon in 2019.

FUNCTIONAL RESPONSIBILTIES :

Ø Supervises the functions of the department employees, facilities, operations and cost on a day - to - day basis.

Ø Key Management : Includes Opening & Closing of shift.

Ø Cash Management : Includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.

Ø Monitors and Controls, on an ongoing basis :

a) Quality levels of product and service.

b) Operating costs of cinema.

c) Merchandising and Marketing all promotional activities / movies publicity in the Unit.

d) Sanitation, cleanliness and hygiene of the entire cinema area under his / her purview.

Ø Guest Satisfaction : Ensuring guest satisfaction by achieving high levels of Service Standards as per SOP.

Ø Inventory and Yield :

a) Ensure that Yield (including batch test and wastages) of popcorn and calibration of Coke and Tea / Coffee Machine is managed as per standards.

b) Monitor and control daily shortages.

Ø Upkeep and Maintenance / Safety :

a) Upkeep and Maintenance of property - (as per Housekeeping and Engineering Standards).

b) Ensure that the unit must adhere to 100% Safety / security systems.

Ø Conducts daily briefing & sets up targets / goals for the shift, makes constant effort to achieve the same.

Ø Check for staff grooming / discipline.

Ø To introduce new ways and means to minimize transaction time at box office and at the popcorn.

Ø Oversees the services of cinema from box-office to popcorn and cleaning. To ensure highest standards and quality services at all times.

Ø Conducts under the guidance of the Cinema Manager, such functions as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.

Ø Ensures that displays are up-dated at all times, and effectively co-ordinates with Programming & Marketing for compliances.

Ø Ensures compliance with all legal requirements in connection with Cinemas.

• Ø Maintains minimum stock levels of all items and participates in inventories on weekly basis.

Vacant location - Patiala

Designation - Team Leader - Operations

Duty Officer - Operations

Duty Manager - Operations

Skills Required

Cash Management, Staff Training