Key Account Manager I B2B SAAS & AI I Series A startup

About the Role :

As a Key Account Manager, you will own client onboarding and drive long-term success by bridging business needs with product implementation. You'll work closely with both clients and internal teams to ensure smooth go-lives, proactively resolve bottlenecks, and deliver measurable value. The role requires strong business acumen, a solid technical understanding, and the ability to manage multiple stakeholders with a sharp and assertive approach. You’ll be responsible for tracking key metrics (like time-to-go-live), knowing when to escalate, and ensuring a seamless client experience.

Your responsibilities will be

• Lead end-to-end client onboarding in collaboration with solution experts on the product side.
• Understand both the technical solution and the client’s business objectives to align implementation accordingly.
• Act as the key liaison from the business side, ensuring client goals are translated into actionable plans.
• Demonstrate street-smart decision-making and a pushy-yet-professional attitude to drive results and timelines.
• Proactively identify and resolve client-side bottlenecks to accelerate time-to-value.
• Manage and influence internal and external stakeholders to keep projects on track.
• Monitor time-to-go-live, and track progress diligently. Escalate issues appropriately and at the right time to prevent delays and maintain client satisfaction.
• Build long-term client relationships by ensuring a smooth onboarding experience and ongoing success.

You will be a good fit, if you have