Key Account Manager

Key Account Manager (KAM) – Dinasi Direct Bengaluru | ₹3-4L CTC | Immediate Join

About Us

Tech-driven B2B dry grocery supplier (rice, pulses, grains, flour) empowering kirana stores, hotels, restaurants with transparent pricing + reliable app-based ordering.

Role

Be the single trusted contact for all buyers. Onboard via cold calls, resolve 90% queries, drive app repeat orders, reduce FSE dependency.

What You'll Do

Cold-call prospects → App onboarding → First order

Handle ALL queries (order status, quality, returns, cancellations) via WhatsApp / phone

Reactivate dormant buyers + build relationships

Coordinate with Sales Head / TL / FSE for escalations / visits

Track + report in CRM (onboarding, query TAT, retention)

What We Need

3+ yrs inside sales / customer success (FMCG / distribution preferred)

English + Kannada fluency (phone / WhatsApp)

CRM / Sheets comfort + thick skin for escalations

Zero tolerance for side deals – integrity first

What We Measure

New buyers onboarded | Query resolution (90% target) | Repeat order rate | App orders %

Apply : gokul@dinasidirect.com | WA CV : 90086 40123 ("KAM Application")

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