Desktop (End User) Support Specialist

SUMMARY

• End User Support- synchronize / integrate all devices of users
• Trouble shoot issues on desktops / laptops / printer / email / backup / remote accessibility of cloud files / backup / sync with mobiles etc
• Hands on Experience we are looking for is 1.5 Ys – 3years

Core Responsibilities- manage and resolve issues on

Desktop operating System Windows XP / Windows 7 L1 and L2 trouble shooting

Basic Windows Server Knowledge L1

User Management / Policies configuration

Mail (MS Outlook / )365 / G Suite) configuration / maintenance / trouble shooting

Printer driver installation , network Printer installation troubleshooting

Network management and uptime

Provide maximum uptime of clients network and infrastructure

Candidate Profile : Desired Skills & Experience

Science Graduate with 1 yr HW / Networking course ( BCA / BTech / 3 yrs Diploma IT preferred)

MCSE training / at least MCP Certifications will be preferred

At least 1.5 yrs working experience working as a desktop support executive

Trouble Shooting experience on Mail Client Outlook is MANDATORY

Proficient user of MS Office and Internet

Fluency in English communication ( Read / Write / Speak)