Senior Process Manager

Senior Process Manager – KYC

Pune / Mumbai / Chandigarh| Full-time (FT) | Financial Markets

Shift Timings : APAC / EMEA / US |Management Level : SPM| Travel Requirements : NA

Senior Process Manager Role and responsibilities :

Take leadership role independently managing back office operations

Client Management – establish self as a valued partner and work closely to achieve goals defined

Independently handle all client escalations and lead mitigation steps to prevent future escalations

Manage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.

Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Lead various quality initiatives across processes managed

Responsible for Business continuity, transformation and various audits

Technical and Functional Skills :

Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)

10+ years of experience in handling team of minimum 20 members and has good experience and knowledge of KYC, AML, Due Diligence.

Should be able to understand, manage and calculate risks.

Should be good with logical and quantitative abilities.

• Ability to manage and complete specific tasks with minimal direction
• Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
• Willingness to continuously learn, upgrade skills and stay relevant to business demands

Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.