VP / Head of Operations - Digital Marketing

Reports To : CEO Department : Operations & Delivery for Digital Marketing

Location : Nashik

Company : Nethority Technologies Pvt. Ltd.

Verticals Managed : Digital Marketing, Web & App, Support, and Ecommerce Brand Delivery

Experience we are looking for : 8+ years

ROLE OBJECTIVE

To build, manage, and optimize the entire delivery and operations structure across Nethority’s digital ecosystem — ensuring every client project and internal brand achieves timelines, profitability, and measurable growth results.

The VP / Head of Digital Operations is the bridge between strategy (CXO layer) and execution (department heads and project teams).

KEY RESPONSIBILITIES

1. Delivery & Process Management

Oversee delivery of all active client and in-house eCommerce projects (Web, Digital, SaaS, Support).

Create and standardize SOPs, timelines, and checklists across verticals.

Ensure projects are delivered on time, within scope, and within budget.

Manage cross-department collaboration between Tech, Marketing, Support, and Brand Growth teams.

Implement daily huddles, weekly sprints, and monthly reviews with team leads.

2. Performance & Profitability

Drive monthly delivery targets and gross margin optimization for each vertical.

Track utilization, project costs, and productivity metrics for all delivery teams.

Maintain dashboards with key metrics :

Project health index

On-time delivery %

Profit per project

Team utilization %

Client retention / NPS

3. People & Team Leadership

Directly manage 4–5 Department Heads (Digital Marketing, Web Dev, Support, QA).

Mentor Project Managers, Delivery Managers, and Analysts.

Work with HR to ensure hiring, training, and career growth of all operational roles.

Build a culture of accountability, transparency, and structured communication.

4. Client Experience & Retention

Collaborate with Sales & Account teams to ensure seamless onboarding → delivery → success handover.

Lead client reviews, feedback cycles, and SLA adherence.

Handle escalations calmly and strategically, ensuring client confidence and long-term retention.

5. Systems & Tools Implementation

Champion implementation of :

Project Management Tools : ClickUp / Monday / Asana

Delivery Dashboards : Google Data Studio / PowerBI

Communication Systems : Slack / Notion / Internal wiki

Drive automation and analytics for internal visibility.

6. Strategic & Cross-Functional Contribution

Support CEO in quarterly goal planning and P&L improvement.

Coordinate with CTO for tech efficiency and scalability initiatives.

Work with CGO / CMO to align marketing deliverables with brand objectives.

Contribute to leadership meetings with data-driven insights and problem-solving mindset.

IDEAL CANDIDATE PROFILE

Experience : 8–15 years in digital agency / eCommerce / SaaS delivery operations.

Background : Strong understanding of web development, digital marketing, and eCommerce ecosystems.

Mindset : Process-driven, people-oriented, analytical, and growth-focused.

Personality Traits :

Calm under pressure, decisive under ambiguity.

Excellent communicator across tech and creative teams.

Strategic thinker with strong operational discipline.

Preferred Tools Exposure : ClickUp, Hubstaff, Slack, Google Sheets Dashboards, PowerBI.

COMPENSATION RANGE

CTC Range : ₹12 – ₹18 LPA (depending on experience & performance history).

Perks

Quarterly performance bonus

Fast-track leadership path to COO (Digital Division) within 18–24 months.

Access to founder mentorship and strategic decision-making forums