Senior Software Engineer - Technical SupportNazztec Private Limited • Ahmedabad
Senior Software Engineer - Technical Support
Nazztec Private Limited • Ahmedabad
7 hours ago
Job descriptionMonitor real-time transaction flows, TATs, violation / exception cases, and blacklist / whitelist updates. Manage settlement files, reconciliation processes, dispute resolution, and audit compliance. Generate and maintain operational dashboards & MIS reports including : Install, configure, upgrade, and maintain Postgres database servers and related application tools. Perform database backups, data purging, optimization, and maintenance of main transactional databases. Write and optimize scripts using SQL / MySQL / Postgres for automation, reporting, and troubleshooting. Install and configure Windows / Linux servers, firewalls, antivirus, Visual Studio, third-party applications, and drivers. Provide on-site and remote L2 / L3-level technical support to clients, toll plaza operations teams, and internal stakeholders. Work with L1 teams to analyze, diagnose, and resolve hardware, software, and networking issues. Escalate unresolved issues to internal development teams (L3) with detailed logs and findings. Troubleshoot complex situations involving : Maintain detailed documentation for : Collaborate with regulatory bodies such as NHAI, IHMCL, and NPCI for compliance and audit requirements. Ensure all technical issues and resolutions are properly logged and tracked. Respond promptly to client support requests and provide step-by-step technical assistance (verbal & written). Support customer training programs and ensure smooth operational adoption. Participate in data mapping, analysis, and configuration review meetings. Improve system performance and applications based on customer business needs and recommended best practices. Bachelors Degree in Information Technology, Computer Science, or equivalent. Strong experience in API Hosting, Postgres installation & configuration, and scripting languages (SQL / MySQL / Postgres). Hands-on experience with Windows and Linux operating systems. Good understanding of software design concepts and design patterns. Proven experience in technical support engineering and software implementation. Strong ability to troubleshoot complex hardware / software / network issues. Excellent English communication and technical documentation skills. Male candidates preferred. Experience in toll domain / FASTag ecosystem (highly preferred). Willingness to work under high pressure and tight deadlines. Flexible to travel for frequent on-site visits.
Job Description - Technical Support Engineer
Experience : 5+ Years
Location : On-site (with frequent site visits)
Gender Preference : Male (Nice to have)
Availability : Should be willing to work on weekends or whenever required
1. Position Overview :
We are seeking an experienced Technical Support Engineer with strong expertise in ICD 2.5 implementations, Postgres database management, API hosting, server installation, and toll-domain integrations. The ideal candidate will lead technical deployments across toll plazas, coordinate with hardware vendors and banking systems, ensure complete ICD 2.5 compliance, and provide on-site / remote support for operational and system-level technical issues.
This role requires hands-on experience with Windows and Linux OS, scripting languages (SQL / MySQL / Postgres), system-level troubleshooting, and strong communication / documentation skills.
2. Key Responsibilities :
A. ICD 2.5 Implementation & Toll Plaza Integration :
- Lead end-to-end implementation of the ICD 2.5 Interface Control Document across new and existing toll plazas.
- Ensure all implementations comply with technical, operational, and business requirements set by NHAI, IHMCL, and NPCI.
- Work closely with vendors for RFID readers, AVC systems, WIM equipment, lane controllers, etc., ensuring accurate data capture and correct message formats as per ICD 2.5.
- Integrate multiple stakeholders including acquiring banks, host systems, and central mapper / switch via APIs, file-based transfers, and other modes specified in ICD 2.5.
- Conduct UAT, POC testing, and onboarding of toll plazas under ICD 2.5 guidelines.
B. Transaction Monitoring & Operational Analysis :
1. Daily settlement summaries
2. Raw data files
3. Incoming / outgoing transaction files
4. Violation and exception reports
C. Database & Server Management :
D. Technical Support & Troubleshooting :
1. Hardware malfunctions
2. API failures
3. Database issues
4. Network disruptions
5. Settlement mismatches
E. Documentation & Compliance :
1. ICD 2.5 implementations
2. Changes and version control
3. SOPs, technical notes, and support logs
F. Customer Interaction & Continuous Improvement :
3. Mandatory Skills :
4. Nice to Have :
(ref : hirist.tech)
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Technical Support Engineer • Ahmedabad
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