Senior ServiceNow Developer

We are seeking an experienced  Full Stack ServiceNow Platform Developer  with strong expertise in  AI / ML integration  to advance our enterprise IT solutions. This role focuses on  designing developing and automating ITSM and ITOM workflows  on ServiceNow while embedding  AI-driven capabilities  for predictive analytics intelligent routing and decision-making.

The ideal candidate will bring  hands-on ServiceNow development experience strong full-stack skills and proven expertise in  integrating AI / ML models and automation  into enterprise workflows.

What you get to do in this role :

• Lead  ServiceNow development  across frontend and backend components with advanced debugging and optimization.
• Design and configure  ITSM / ITOM modules  (Incident Change Request Problem Event Mgmt CPG Certificate Mgmt Discovery).
• Build and automate workflows using  Flow Designer Integration Hub Client Scripts Business Rules and Virtual Agent .
• Implement  Now Assist  and  Conversational AI / Virtual Agent  to enhance self-service and reduce manual workload.
• Develop and maintain  AI-driven observability solutions deriving insights from logs metrics and traces.
• Create  REST / SOAP API integrations  between ServiceNow and external AI / ML platforms observability tools and enterprise apps.
• Design  end-to-end workflows  across IT infrastructure domains (Network Applications Security) enhanced by AI capabilities.
• Manage  CMDB data models and relationships  to support accurate AI-powered insights.
• Automate data ingestion event correlation and AI-driven resolution workflows.
• Ensure adherence to  ITIL best practices  and  enterprise security standards  in AI-enabled solutions.
• Establish governance and transparency for  AI-driven decisions .
• Continuously enhance  ServiceNow performance scalability and automation accuracy  to drive ITSM effectiveness.

Qualifications :

To be successful in this role you have :

Qualifications

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

APIs,REST,Spring,SOAP,.NET,React,Node.js,Angular,J2EE,JavaScript,Web Services,Java

Experience : years

Vacancy : 1