L1 / L2 IT Support Engineer

Job Description

Job Description – L1 / L2 IT Support Engineer (Managed IT Services – US Clients)

Location : India (Remote / Hybrid)

Shift : US Shift (Evening / Night)

Experience : 2–5 years (L1 / L2)

Role Overview

We are looking for experienced L1 / L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily involves handling day-to-day user support, identity management, device management, and Microsoft cloud ecosystem operations. The ideal candidate should have hands-on experience providing remote support to end users within a modern, cloud-driven IT environment.

Core Technical Skills (Mandatory)

(Aligned to Microsoft’s Latest Cloud & Identity Stack)

1. Microsoft Entra ID (formerly Azure AD )

• User lifecycle operations : create / modify / delete users
• Password resets, sign-in issues, login troubleshooting
• Strong understanding of Conditional Access, Authentication Methods, MFA setup & issue management
• Entra ID Connect / Hybrid identity basics
• Group management, RBAC basics

2 . Microsoft Entra External ID (Replacement for Azure AD B2C)

3. Microsoft Intune (Endpoint Management)

4. Microsoft 365 (M365) Support

5. Windows 10 / 11 Endpoint Support

6. VPN & Remote Access Support

7. Basic Networking & Security Knowledge

Additional Technical Skills (Preferred but Not Mandatory)

Key Responsibilities

Soft Skills

Qualifications

Requirements

Microsoft Entra ID (Azure AD), Microsoft Entra External ID (Azure AD B2C Replacement), Microsoft Intune (Endpoint Management),Microsoft 365 Support, Windows 10 / 11 Endpoint Support, VPN & Remote Access Support, DNS, DHCP, IP configuration, Wi-Fi troubleshooting