Head Alternate Channels

Key Responsibilities :

• Develop and execute an alternate channels strategy aligned with digital goals, enhancing customer experience while ensuring regulatory compliance.
• Manage the lifecycle, feature enhancements, and performance of channels to drive profitability. Oversee ATM network operations and optimize digital platforms like Net and Mobile Banking.
• Set high customer experience standards, manage budgets, and lead a high-performing team while ensuring compliance and risk management.
• Manage the lifecycle of alternate channel products, including feature enhancements, launches, and upgrades.
• Monitor performance metrics to drive profitability, lead cross-functional teams, and optimize platforms for customer satisfaction. Ensure regulatory compliance and manage cybersecurity risks.

Educational Qualifications And Experience :

Skills Required

execute an alternate channels strategy, Oversee ATM network operations, Set high customer experience, Monitor performance metrics, Ensure regulatory compliance