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Senior Technical Customer Success Manager (CSM)

ConfidentialBengaluru / Bangalore, India

8 days ago

Job description

Department : Customer Success / Client Solutions

Reports to : Director / VP of Customer Success

About the Role :

We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R , and have experience working with dashboarding tools . Prior experience in eCommerce or retail domains is a strong plus.

Responsibilities :

Own post-sale customer relationship and act as the primary technical point of contact
Drive product adoption and usage through effective onboarding, training, and ongoing support
Work closely with clients to understand business goals and align them with product capabilities
Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs
Analyze customer data and usage trends to proactively identify opportunities and risks
Build dashboards or reports for customers using internal tools or integrations
Lead business reviews, share insights, and communicate value delivered
Support customers in configuring rules, data integrations, and troubleshooting issues
Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes

Requirements :

7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company

Strong SQL skills and working experience with Python or R

Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar

Understanding of data pipelines, APIs, and data modeling

Excellent communication and stakeholder management skills

Proven track record of managing mid to large enterprise clients

Experience in eCommerce, retail, or consumer-facing businesses is highly desirable

Ability to translate technical details into business context and vice versa

Bachelor's or Master's degree in Computer Science, Analytics, Engineering, or related field

This is a remote job

Nice to Have :

Exposure to machine learning workflows, recommendation systems, or pricing analytics

Familiarity with cloud platforms (AWS / GCP / Azure)

Experience working with cross-functional teams in Agile environments

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Skills Required

Apis, Power Bi, Tableau, Data Modeling, Sql, Python

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Senior Technical Manager • Bengaluru / Bangalore, India