Senior Intelligent Automation Strategist & Builder

Job Description Say yes to a better tomorrow! SHL, People Science. People Answers.

Are you ready to drive automation and efficiency? Join us as a Senior Intelligent Automation Strategist & Builder – Continuous Improvement in Gurgaon ! Collaborate with your manager to own Continuous Improvement intelligent automation roadmap end-to-end : discover high-impact opportunities and build lean solutions using RPA with embedded business rules, APIs, and analytics (classic ML only when justified); run pilots with clear KPIs and hand off to Automation for production workflow wiring.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational!

What You Will Be Doing :

• Map AS-IS / TO-BE processes, quantify value, and prioritize an automation backlog using an impact × feasibility model.
• Build and maintain scalable data tools aligned with SaaS industry requirements and high-volume online web hosting environments.
• Collaborate with cross-functional teams to identify automation opportunities that reduce costs, increase process efficiency, and enhance revenue analytics.
• Where needed, use deterministic rules or classic ML (e.g., regression / classification) with clear features, thresholds, and fallbacks.
• Define baselines and KPIs (time saved, accuracy vs. SME, exception rate, adoption); run controlled pilots and iterate.

Ensure data governance, quality, and compliance in automation frameworks while staying current with industry best practices. Communicate effectively across stakeholders to align solutions with business needs and maintain thorough documentation.

What We Are Looking For :

Essential :

Desirable :

Get in touch :

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.

#AutomationExpert #TechInnovation#LifeAtSHL#CareersAtSHL

About Us

What SHL can offer you

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about )

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.