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Customer Support Executive [Urgent]

Customer Support Executive [Urgent]

DIGIINDBankura, West Bengal, India
4 hours ago
Job description
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

    • Customer Support Executive Requirements :

    • A bachelor's degree in administration or a related field.
    • A minimum of 3 years experience.
    • Excellent interpersonal and written and oral communication skills.
    • Ability to lead a team.
    • Knowledge of CRM systems.
    • Computer skills.
    • Knowledge of mediation and conflict resolution techniques is preferable.

      • Job Types : Full-time, Permanent

      Pay : ₹12, ₹18,000.00 per month

      Education :

    • Bachelor's (Required)

      • Experience :

    • total work : 1 year (Preferred)
    • Customer service : 1 year (Preferred)

      • Language :

    • Hindi (Required)
    • English (Preferred)

      • Work Location : In person

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    Customer Support Executive • Bankura, West Bengal, India