Job Overview :
The role of Information Technology Specialist is crucial in driving business growth through effective technology management.
Key Responsibilities include :
- Providing technical support to employees via various channels
- Qualifying and escalating technical issues for prompt resolution
- Triage tickets to the relevant teams ensuring efficient issue resolution
- Regularly updating and following up on tickets in the queue
- Managing complex technical tasks with ease and efficiency
Requirements :
Bachelor's or Master's degree in Computer Science or a related fieldITIL V4 Foundation certification or equivalent experienceProficiency in operating systems such as Windows, Mac, and LinuxWorking knowledge of Microsoft Office applications including PowerPoint, Excel, and WordTechnical Skills :
Windows, Mac, and Linux operating systemsMicrosoft Office applicationsIT service management tools and technologies