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International Voice and Non Voice Process
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionRespond to customer emails, chats, or support tickets. Perform data entry, order processing, or backend documentation tasks. Maintain accuracy and compliance with SOPs and client expectations. Provide timely updates and follow-up with customers. Education : Any Graduate (UG / PG) Experience : 0–3 years in BPO / ITES / Customer Support Communication Skills : Excellent spoken English for voice process Good written English for non-voice process Typing speed of 30–35 WPM with accuracy (for non-voice) Willingness to work in night shifts or rotational shifts Customer service mindset with problem-solving ability Basic computer and internet knowledge Multitasking ability and attention to detail Familiarity with CRM tools is a plus
Key Responsibilities :
Voice Process :
- Handle inbound / outbound international calls professionally.
- Resolve customer queries related to products, services, or billing.
- Maintain call quality standards and achieve targets such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) .
- Escalate unresolved issues to the relevant department.
Non-Voice Process :
Eligibility Criteria :
Skills Required :
Skills Required
Customer Service, Crm, Problem-solving
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International Voice • Hyderabad / Secunderabad, Telangana